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The fortnightly read for people building employee experience.
For the senior people in HR and EX, and those on their way there.
Five eating habits that may signal burnout at work
In a Nutshell Burnout does not only show up in absence data, engagement scores or productivity reports. It also shows up in the small habits of the working day: skipped meals, stress snacking, caffeine dependency, energy crashes and reaching for whatever is quickest because there is no time or headspace to choose anything else. New…
4–6 minutesPartner spotlight: Navigating the future of work at UNLEASH Paris 2026
The future of work conversation is moving quickly, and nowhere is that more visible than in the HR technology market. AI promises are everywhere, platforms frequently overlap, and systems do not always speak to each other. As a result, people leaders are under increasing pressure to make smarter decisions about where to invest, what to…
1–2 minutesSabio Group Strengthens Operating Board with Key CCO and CPO Appointments
Sabio Group, the AI-focused customer experience transformation specialist, has reinforced its leadership team with the appointment of Mark Starkey as Chief Commercial Officer (CCO) and Katherine Watkins as Chief People Officer (CPO). The dual appointments signal a strategic move by the firm to align its global commercial growth objectives directly with a robust people strategy, necessary for managing rapid…
1–2 minutesWhy More People Are Turning to the Career Stability of Nursing
Working in HR within the healthcare sector exposes you to career decisions in their rawest form. People step into nursing for reasons that go far beyond a simple search for a job. They are looking for a foundation that will hold its shape when other industries shift. They want meaningful work that does not vanish…
4–6 minutesThe Quant Talent Crisis: Under 9% of Graduates Deemed Ready for AI & Machine Learning
A severe skills mismatch is threatening the growth of one of the world’s most technologically advanced sectors. A new survey by the CQF Institute reveals that less than nine percent of quantitative finance professionals believe new university graduates possess the AI and machine learning expertise needed to succeed in the field. This striking insight confirms a major failure in…
2–3 minutesMyth Busted: The ATS Isn’t Rejecting Your Candidates, Overwhelmed Recruiters Are
A new study by Enhancv, based on interviews with 25 U.S. recruiters, has decisively debunked the viral claim that Applicant Tracking Systems (ATS) automatically reject the majority of resumes. The findings reveal a critical truth for Talent Acquisition (TA) leaders: the real bottleneck in hiring is human capacity and application volume, not flawed AI. Contrary to…
2–3 minutes62% of Managers Say Gen Z Is the Hardest Generation to Engage at Work
Findings from Kahoot!’s 2025 Workplace Engagement Report reveal that managers are struggling to unlock Gen Z engagement – with more than a third saying they’ve considered quitting themselves due to disengagement at work. London, 2nd October 2025 – Despite approximately 4.3 million Gen Z individuals (aged 16–24) being employed in the UK, making them the…
2–4 minutesCX + EX = Real Impact: How Employee Experience Drives Customer Experience Success
In customer-centric organizations, few relationships are more underestimated, or more powerful, than the one between Employee Experience (EX) and Customer Experience (CX). You can’t truly optimize one without the other. Or, as Michelle Ansell, Customer Institute Director, puts it: “CX and EX management are bedfellows and completely aligned. One without the other is a bicycle…
6–9 minutesHow To Spot Toxic Co-workers; The Bystander, The Parasite, The Triangulator: Know Your Workplace
Psychotherapist and Counsellor Margaret Ward-Martin looks at how negative behaviour in the workplace can have significant impacts on staff morale, turnover, investigation costs, potential litigation, reputation, and productivity. Here she stresses how it is important to have a strong and effective strategy for addressing toxicity in the workplace. Identifying Toxic Co-workers Different types of toxic…
5–7 minutesThe Future of Work: Deep Listening and AI Reshape Employee Experience Management
The landscape of employee experience (EX) management is undergoing a significant transformation. As organisations increasingly recognise that a thriving workforce is central to business success, the tools and strategies used to understand and improve EX are evolving at pace. A pivotal new guide for navigating this complex market is The Forrester Wave™: Employee Experience Management Platforms,…
7–10 minutesZellis Group Acquires Hastee to Bolster HR and Payroll Offerings
Zellis Group, a prominent provider of AI-enabled HR, workforce management, payroll, and benefits solutions, has announced its acquisition of Hastee, a financial wellbeing platform. This strategic move aims to integrate earned wage access, financial education, and money management tools directly into Zellis’s existing portfolio, enhancing its employee wellbeing proposition. The acquisition reflects Zellis Group’s focus…
1–2 minutesTesco’s Evolving Wellbeing Strategy: A Blueprint for Large-Scale Employee Support
London, UK – Tesco has announced a significant evolution of its six-year partnership with Wellhub, extending enhanced wellness benefits to its vast UK workforce of more than 300,000 employees. This strategic renewal provides a compelling case study for HR professionals and business leaders on how major employers are adapting wellbeing programmes to meet the complex needs…
3–4 minutes
What’s coming up in EX
12 — 13 Jun
Unleash World
Lisbon · ExCeL
14 Jun PM
CIPD Festival of Work
ExCeL London
9 Jul
Future of Work Summit
London, UK
17–18 Jul
EX Tech Europe
Amsterdam, NL
From Our Partners
Three places HR is overpaying on health insurance: how tech-driven benefit platforms improve compliance and cost savings
Healthcare premiums are projected to climb 9 to 10 per cent in 2026. Compliance complexity is up. Headcount is under scrutiny. The Hartford’s 2026 Future of Benefits Study found that 73 per cent of HR professionals have seen their day-to-day responsibilities increase, 60 per cent actively worry about maintaining compliance, and 64 per cent struggle…
In partnership with EXM Sponsor
The UK’s ‘Green Credibility Gap’: Employee Trust Trails HR’s Sustainability Ambitions
UK companies are leading Europe in integrating sustainability into their HR strategies (68% vs. 55% European average), even outpacing countries facing strict EU Corporate Sustainability Reporting Directive (CSRD) rules. However, new research from SD Worx reveals an urgent problem for British organizations: a significant 18% credibility gap exists between what employers claim about their sustainability efforts and what…
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