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2 posts

Michael Lowenstein

About author
Michael Lowenstein, PhD CMC CCXP, specializes in customer and employee experience research/strategy consulting, and employee commitment and advocacy behavior research, consulting, and training. He has authored seven stakeholder-centric strategy books and 400+ articles, white papers and blogs.
Articles
Employee Experience

When, How and Why Employees Become Advocates - Part Two

By Michael Lowenstein
May 9, 2023
7 Mins read
Employee Experience

When, How and Why Employees Become Advocates - Part One

By Michael Lowenstein
January 5, 2023
6 Mins read
Does your company understand how your employees directly and indirectly contribute to optimizing your Customer Experiences, and, in so doing, enhance their own experiences as employees?
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