Employee Experience

Onboarding experience at Amazon

4 Mins read

The onboarding experience at Amazon plays a crucial role in their reputation as one of the most innovative and successful companies in the world. In this article, we will delve into the key principles that define Amazon’s onboarding approach, which enables them to quickly and effectively integrate new employees. By embracing these principles, Amazon imparts its company culture and values while consistently yielding favorable performance metrics for new hires. By incorporating these principles into your own onboarding process, you can create an experience that sets your employees up for success.

Efficient and Empowering Onboarding at Amazon

Unlike traditional guided onboarding processes, Amazon takes a self-service approach. Recruits are given a comprehensive guideline filled by their managers, empowering them to navigate their own onboarding journey. This includes access to Amazon’s learning portal with videos, blog posts, step-by-step guides, and quizzes. Moreover, Amazon conducts pre-employment onboarding, providing employees with email access and important documents in advance to ensure a productive start from day one. This efficient and empowering onboarding approach fosters a culture of self-motivation and seamless integration at Amazon.

Embrace Adaptability: Excelling in Amazon’s Onboarding

Onboarding experience at Amazon emphasizes adaptability and efficiency. It may initially feel overwhelming as you navigate training materials and engage with peers, while managers may have limited availability for immediate queries. However, weekly check-ins provide a chance to communicate concerns. Seeking guidance from experienced peers can offer valuable insights.

Amazon’s self-guided approach allows individuals driven by their unique values to shine. By improvising within the provided template and leveraging personal strengths, you can excel during onboarding. Embrace adaptability and make the most of the support available to thrive in Amazon’s dynamic environment.

Amazon Learning Portal: A Wealth of Resources at Your Fingertips

As part of the pre-provided onboarding template, Amazon ensures that new hires have access to their comprehensive learning portal. This portal serves as a treasure trove of valuable resources to facilitate the onboarding experience at Amazon.

Within the learning portal, new hires can dive into essential training materials and familiarize themselves with crucial information. They can explore a diverse array of resources, including informative videos, insightful blog posts, engaging talks, interactive quizzes, and helpful step-by-step guidebooks. These resources are thoughtfully curated to provide a well-rounded and immersive learning experience.

By leveraging the Amazon Learning Portal, new hires can proactively engage with the materials. This helps to deepen their understanding of the company’s practices and processes. It also helps acquire the necessary knowledge and skills to excel in their roles. This emphasis on self-driven learning empowers individuals to take ownership of their onboarding journey and set a strong foundation for their success at Amazon.

Navigating the Fast-Paced Environment

Life and work at Amazon move at a rapid pace, leaving managers with limited availability to offer personal guidance during the onboarding process. As a new joiner, it is essential to adapt quickly and proactively engage in self-learning to keep up with the fast-paced nature of the company. To accelerate your progress and integration into your new role, make the most of your time with peers. By spending additional time with colleagues who have experience in your position or team, you can gain valuable insights and guidance. Don’t hesitate to ask relevant questions that can help you navigate your responsibilities more effectively.

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Despite their busy schedules, managers and team leads at Amazon understand the importance of supporting new hires. They make a point to ensure weekly personal check-ins, providing an opportunity to address concerns and receive guidance. This approachability fosters an environment where you can comfortably communicate your challenges and seek assistance when needed. By embracing the fast-paced nature of Amazon and leveraging the resources available, such as your peers and regular check-ins, you can navigate the onboarding process with confidence and make significant strides in your new job.

Embracing Diversity: Amazon’s Commitment to Inclusion

Since we discussed about the onboarding process at Amazon, we want to briefly touch upon their diverse workplace. Unlike many other companies, Amazon has developed its own model of diversity and inclusion, guided by its Leadership Principles (LPs). Prospective employees are expected to embody these principles, which prioritize customer trust, ownership, innovation, judgment from multiple perspectives. In addition, they are expected to continuous learning, coaching, high standards, ambitious thinking, agility, resourcefulness, respect, adaptability, and efficiency.

To create an equal and inclusive work environment, Amazon has implemented structural changes aimed at reducing discrimination in the recruitment process. Their focus has shifted to evaluating individuals based on their skills and abilities rather than their identity. By fostering an environment where productivity and efficiency are paramount, Amazon highlights the importance of an individual’s skills over their identity.

In addition, Amazon hosts annual Conversations on Race and Ethnicity (CORE) to promote discussions on inclusion across diverse backgrounds. These conversations address various perspectives, encompassing gender, race, ethnicity, age, national origin, sexual orientation, religion, disability, culture, education, and more.

As a result of these efforts, women lead significant platforms at Amazon. Furthermore, the company continues to work towards increasing diversity numbers. Their commitment is reflected in the presence of African Americans, Whites, Asians, Hispanics, Native Americans, and other communities. By prioritizing diversity and inclusion, Amazon recognizes the value of a diverse workforce in driving innovation, decision-making, and overall success for both employees and customers.

Conclusion

In conclusion, by embracing Amazon’s principles of efficiency, empowerment, adaptability, and diversity, organizations can create exceptional onboarding experiences that drive success. Incorporating these principles elevates employee performance and fosters a culture of excellence. Take inspiration from Amazon to create an onboarding process that sets your employees up for long-term success.

Further Reading
Considering a four-day workweek
The Company Culture at Amazon
Top 11 Change Management Books

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About author
Fatjona Gërguri is the content writer for Employee Experience Magazine, covering the relevant topics about employee experience, organizational culture and general HR topics.
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