Employee Experience

Reducing information overload in your company

7 Mins read

The escalating issue of information overload presents a significant challenge for organizations worldwide, making it imperative for businesses to prioritize enhancing the employee experience (EX). Disturbingly, studies reveal that 36% of managers are experiencing adverse effects on their health due to the overwhelming amount of information they must process at work, leading to what is commonly known as information overload.

This phenomenon not only affects their well-being but also poses serious consequences for businesses. Astonishingly, despite its well-documented impact, many organizations have yet to discover effective solutions to mitigate this problem, signaling a cause for concern.

Consider a recent Gallup study involving 7,500 full-time employees, where a staggering 44% reported feeling burnt out – a direct consequence of information overload. This issue permeates beyond individual health, as it directly influences employees’ performance, impedes talent attraction and retention, and can even tarnish your brand reputation, putting your entire business at risk.

Therefore, it becomes imperative to address the root causes of information overload in the workplace and explore viable strategies to combat it effectively. In this blog, we will delve into these factors and propose potential solutions to alleviate this pressing issue.

What is information overload?

Information overload is the overwhelming deluge of data and content that inundates individuals within an organization. It manifests as endless keyword searches in the knowledge base, wading through numerous and outdated documents. This way, employees waste precious hours seeking information that should be readily available in minutes. Additionally, grappling with repeated notifications and enduring the bombardment of the same questions repeatedly occurs when colleagues recognize you as the knowledge holder but lack knowledge of where to access the information. Consequently, it leads to frustrating dead ends, leaving individuals without a solution and uncertain about whom to approach, despite the abundance of information at their disposal.

The impact of information overload on a daily basis is unmistakable, with both you and your colleagues experiencing its symptoms. Though it may seem like a modern predicament, the term “information overload” traces back to 1964 when Bertram Gross, in his work “The Managing of Organizations,” described it as an occurrence wherein the input to a system surpasses its processing capacity, leading to reduced decision quality due to the limited cognitive processing capacity of decision-makers.

Regrettably, modern organizations continue to grapple with this issue. The quantity of data available far exceeds the capacity to process it, with a mere 32% of all data being utilized, leaving a significant 68% untouched. Employees bear the brunt of this overload, as evidenced by 62.5% of UK employees feeling negatively impacted by the volume of data they have to handle, and 52% of US workers witnessing a decline in work quality due to insufficient time for information review. Consequently, decisions become compromised, with 29% of employees admitting to making assumptions in the absence of necessary information.

What causes information overload?

The root causes of information overload are multifaceted, but they all revolve around the overwhelming quantity and variety of data that bombards our brains. When attempting to process an excessive amount of information simultaneously, our cognitive capacity becomes strained, leading to information overload. An analogy is trying to read a book while simultaneously listening to music and watching television, which can overwhelm the brain’s ability to absorb and retain the data effectively.

Studies conducted by the Pew Research Center indicate that although many people have become more accustomed to the idea of limitless information, a significant portion of the population still experiences feelings of overload due to the various ways information can be consumed. In 2016, around 20% of surveyed individuals expressed a sense of information overload, which, although 7% lower than a decade earlier, still amounted to one-fifth of the population. Interestingly, Pew’s research also highlighted that those with internet access tended to experience information overload more frequently.

Several contemporary factors contribute to information overload:

  • Vast Information Availability: The World Economic Forum warns that the rate at which data is being created is unprecedented. By 2025, it is estimated that the world could generate a staggering 463 billion gigabytes of data in a single day.
  • Multiple Information Channels: With computers, mobile phones, radio, television, and print media constantly bombarding us with information, it becomes challenging to escape the influx of data.
  • Credibility Assessment: Amidst the vast sea of information, distinguishing credible sources from unreliable ones becomes a daunting task. Continually evaluating the reliability of information can contribute to information overload.

Ways information overload negatively impact your company

Companies must proactively manage information overload to avoid its detrimental effects on businesses:

Employee Burnout

Burnout is influenced more by the perceived workload than the actual hours worked. Constant stress and the inability to manage tasks can lead to exhaustion, disengagement, and burnout. This has significant consequences for the organization, as burned-out employees are more likely to take sick days, struggle with performance goals, visit the emergency room, consider leaving the company, and experience reduced confidence in their abilities. Unaddressed burnout can escalate into a widespread organizational problem, affecting productivity and increasing turnover rates.

Inefficiency & Poor Quality of Work

Information overload causes context switching, which hampers productivity. Continually shifting between tasks and sources of information leads to wasted time and loss of focus. Multitasking, often seen as a solution, is ineffective as our brains are not designed for simultaneous focus on multiple tasks. Studies show that multitasking can result in a 40% drop in productivity, increases task completion time by 50%, and decreases accuracy by up to 50%. This productivity killer can lead to workplace paralysis, where employees are overwhelmed by numerous tasks, making it difficult to complete even a single one effectively.

information overload 3

Decreased Job Satisfaction and Engagement

Information overload negatively impacts job satisfaction and engagement, particularly among knowledge workers. The feeling of constant overwhelm leads to psychological pressure, affecting employees’ satisfaction with their work. Stressed and dissatisfied employees are less engaged, resulting in reduced productivity, lower quality of work, and higher turnover rates.

How to reduce the information overload in your company

Initiate Cultural Transformation from the Executive Level

Information overload not only stems from information-seeking but also arises from the relentless influx of emails inundating employees’ inboxes, consuming countless hours each week. While some emails are essential, it’s crucial not to let them overpower our workdays.

Employing productivity apps can aid in minimizing email volume, yet their proliferation can lead to scattered data. To effectively tackle this issue, it is imperative to integrate these apps within a centralized access platform, ensuring seamless data management.

Although employees may have little control over the influx of incoming data necessary for their roles, they can exercise control over the volume of outgoing messages, emails, and comments they generate. We firmly believe that successful cultural change must begin from the top, and thus, we encourage executives to adopt a mindful approach.

By initiating a cultural transformation from the executive level, we can pave the way for a more focused and productive work environment, where information overload is mitigated, and employees are empowered to thrive in their roles.

Prioritize two to three things

According to Iyengar, our brains have a limited capacity to retain information, approximately seven items at a time. Continually checking your extensive to-do list can lead to inefficiency. To overcome this, she advises narrowing down your priorities to three to five key tasks, as even seven may be overwhelming.

Take it a step further by delving deeper into each priority to determine precisely what actions are required to achieve them. To prevent information overload, Iyengar suggests asking yourself three critical questions:

  • What is the core problem I aim to solve?
  • How can I break down this problem into manageable steps?
  • What specific information do I need to identify the best solution?

By focusing on specific details and reasons behind your goals, you can take a proactive approach to information-seeking rather than being overwhelmed by an endless stream of data. This method enables you to navigate your tasks efficiently and make well-informed decisions, enhancing your productivity and achieving meaningful results.

Set Boundaries on Information Gathering

In the modern world, knowledge workers face the risk of falling prey to information and choice overload, as the vast abundance of data can be both alluring and addictive. Iyengar underscores the importance of establishing clear time limits for information gathering to avoid falling into unproductive rabbit holes. Gone are the days of aimlessly exploring without direction, only to realize hours have passed with little achieved.

To optimize productivity, Iyengar advises strategically allocating time for information exploration. You have the freedom to choose how to use your designated time effectively. For some, it may mean dedicating one or two hours to explore diverse subjects, fostering creativity and expanding their knowledge base. On the other hand, others may prefer a focused approach, dedicating their allotted time solely to researching a specific topic.

By setting time boundaries on information gathering, you can strike a balance between staying informed and avoiding overwhelming data consumption. This thoughtful approach enables you to make the most of your time. It helps enhancing your productivity, and driving meaningful progress in your work pursuits.

Promote In-Person Interaction: Building Stronger Connections

While a robust digital workplace facilitates collaboration, fostering genuine belonging and strong relationships often requires more than virtual communication. In our multinational organization, where teams span across different countries, prioritizing face-to-face interaction becomes essential to forge lasting work connections. Frequent video conferences are beneficial, but to truly solidify relationships, we actively encourage and schedule regular in-person visits.

Recognizing the prevalence of “meeting burnout,” we strive to minimize unnecessary gatherings. However, certain situations necessitate facetime, particularly when handling sensitive matters. Instead of prolonged email exchanges, a concise 20-minute work meeting can prove invaluable. Face-to-face communication often sparks more innovative ideas and expedites problem-solving processes, making it a preferred approach in specific circumstances. By balancing virtual collaboration with intentional in-person engagement, we strengthen our team dynamics and foster a cohesive work environment.

Establish an Efficient Distribution System

As you progress in your career, avoid spending excessive time gathering information. Utilize junior staff members as information scouts who can identify, collect, and disseminate relevant data to you. Think of them as a clipping service, pre-reading and summarizing information, so you can focus on conceptual thinking, driving your team, division, or department forward. This approach proves particularly beneficial when introducing new products, services, or delivery systems.

Practice Thoughtful Information Sharing

To manage the overwhelming influx of data, implement organizing guidelines that filter out unnecessary information unsupportive of your current challenges. Be discerning when exchanging information, removing acronyms, abbreviations, and jargon that may cause misunderstandings. Keep your correspondence concise and include only essential details. Just as information overload burdens us, overwhelming recipients with excessive data can be counterproductive. Encourage colleagues to refrain from CCing and BCCing when not necessary, and avoid sending “FYI” messages altogether. By streamlining information exchange, you create a more efficient and focused communication process.

Conclusion

In conclusion, information overload presents a pressing challenge for organizations, impacting both employee well-being and overall productivity. To tackle this issue, companies must initiate cultural transformations from the top, setting the tone for a focused and productive work environment. Prioritizing key tasks, setting boundaries on information gathering, and promoting in-person interactions can help employees navigate the overwhelming influx of data. Additionally, establishing efficient distribution systems and practicing thoughtful information sharing can streamline communication and foster stronger connections among team members. By implementing these strategies, organizations can alleviate the negative effects of information overload and enhance their overall performance and success.

Further Reading

Pay Transparency: Why is it important
Onboarding experience at Amazon
Considering a four-day workweek

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About author
Fatjona Gërguri is the content writer for Employee Experience Magazine, covering the relevant topics about employee experience, organizational culture and general HR topics.
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