A quarter of UK workers spend on average of 16 hours a week on admin tasks that could be automated.
London, 7th December, 2023 – New research from Kore.ai, a leader in applying advanced AI responsibly, reveals that a quarter of UK workers spend the equivalent of over half their working year (3-4 hours a day, 16 hours a week, 137 days) on manual, computer-based tasks that could easily be automated. With a lack of advanced AI-based technologies in the workplace, productivity and employee wellbeing is being compromised.
If the 1,000 UK workers surveyed in the Employee Experience Benchmark Report 2023, could save just 20% of their time by automating mundane admin tasks, they would:
- Work a 4-day week – 47%
- Have a better work/life balance – 34%
- Do more training/learn something new – 26%
- Do more creative or strategic work – 24%
- Have a proper lunch break – 20%
With workers being held back by labour-intensive ‘microtasks’, advanced LLMs and GenAI models could better support employees and give them more time back to concentrate on more strategic or creative work, or take time to relax. Over a fifth (22%) of UK workers would love to have their own personal AI digital assistant at work to enable this to happen.
Serkan Imbrahim, VP of Europe at Kore.ai, comments: “Bill Gates’ recent prediction for a future where we see a three-day work week thanks to artificial intelligence is entirely possible. Advanced LLMs and GenAI can provide quick, reliable and contextual answers to enable employees to get tasks done quickly, efficiently and accurately to enhance their productivity and wellbeing.
“Of the use cases we’ve implemented for our enterprise clients, 42% focus on employee experiences and companies have seen an average 30% productivity gain and higher satisfaction with AI enabled IVAs assisting employees in day-to-day tasks.
“As global businesses brace themselves to compete in an increasingly unstable economy, more investment into AI automation needs to be made. The scope to upskill staff to make the most of AI and use the extra time they will have to generate new ideas and opportunities for their employer is also an exciting prospect.”
These findings are substantiated by a study from McKinsey Global Institute that finds that by 2030, generative AI combined with AI-powered tools can automate 30 percent of hours worked today, or three-day working week.
In Kore.ai’s vision, every employee should have an AI-powered personal assistant that combines chat, digital and voice interfaces with an ability to process information, knowledge and take an action on behalf of them, proactively, as the three-day working week is a future reality for UK workers.