A recent report by TalentLMS and Workable reveals a significant gap between the adoption of artificial intelligence by employees and the awareness of their employers. While a majority of workers are already using AI tools for various tasks, many are choosing to keep their use a secret from their managers. This trend highlights a need for HR and business leaders to proactively address the role of AI in the workplace, moving beyond a “don’t ask, don’t tell” approach.
The survey, which included 1,000 employees, found that nearly 60% of workers are currently using AI tools for work-related tasks. The most common applications are content creation, data analysis and reporting, and customer service. Interestingly, younger employees are leading the charge, with 67% of Gen Z and 68% of millennials using AI, compared to only 36% of baby boomers.
Despite this widespread use, a striking 36% of these employees are keeping their AI use under wraps. The primary reasons for this secrecy include a fear of being seen as “lazy” or “cheating”. Other concerns revolve around job security and a lack of clear company policy. The survey found that a majority of employees feel that their employers lack a clear stance on AI, with 63% stating that their company does not have a formal policy.
This lack of guidance creates a “shadow AI” culture, where employees are left to navigate the potential benefits and risks of these technologies on their own. This poses several challenges for organisations, including data security risks, a lack of consistent standards, and a missed opportunity to leverage AI for innovation and efficiency.
Bridging the AI gap
HR and business leaders have a clear opportunity to bridge this gap by creating an open and supportive environment for AI adoption. Rather than viewing AI as a threat, they can position it as a tool for upskilling and enhancing employee capabilities. The report suggests that when employers take a proactive stance, the benefits are clear: 72% of workers who use AI feel more productive, and 63% believe it helps them with creativity.
A good first step is to establish clear and transparent AI policies. These policies should not only set guidelines for acceptable use but also provide training and resources to help employees understand how to use AI effectively and ethically. The survey found that while 62% of workers want to learn about AI, only 22% of employers are offering training. This presents a significant opportunity for organisations to invest in their workforce and prepare them for the future of work.
The report also highlights the importance of leadership buy-in. When managers openly discuss AI and encourage its use for skill enhancement, it can help to alleviate employee fears and foster a culture of innovation. The “don’t ask, don’t tell” approach is not sustainable. It’s time for HR and business leaders to have an honest conversation about AI and empower their employees to embrace this transformative technology.
Ultimately, the goal is to create a workplace where AI is a collaborative partner, not a clandestine tool. By providing clear policies, comprehensive training, and open communication, organisations can unlock the full potential of AI and build a more productive, creative, and future-ready workforce.